FIDO Problems

Fido...
I'm not sure if they're in the states, or just in Canada. But they're one of the top mobile-phone providers in London Ontario (Canada). I'd like to share with you a bit of grief I've been experiencing with them.
My current mobile phone is the VTech A-700, which unfortunately has a firmware glitch on it. It has compatibility to connect to a 1600mhz network, however it also thinks that it can connect to 800mhz networks (i guess it's just dillusional). Anyways, back to the issue, FIDO recently switched networks and merged with Rogers Wireless (another mobile phone provider). This switch changed the network from a 1600mhz network to a 800mhz/1600mhz mixed network. Now, because my cheap little phone thinks it can connect to 800mhz networks, it tries as hard as it can to connect to the 800mhz signal, and no matter how hard I try, it completely ignores the 1600mhz signal.
Now, FIDO of course realized this, and issued an offer to replace these phones free of charge. It just so happens that we've been renovating for the past while, and my phone got packed in a box and I haven't used it or received any messages on it for a while. This offer was a limited offer, so when I discovered a few days ago that I could get a new phone for free, I gave them a call, and what do you think they told me? Apparently they can't give me one because I waited too long! So, in the mean-time, I've sent a snail-mail letter to FIDO headquarters and hopefully I'll end up getting a new headset.
At this point, you may be wondering what the picture of the Virgin Mobile phone is at the top of the article, so let me now explain this. If by chance everything doesn't work out with FIDO, this is the phone that I plan on purchasing, and the service carrier is of course Virgin Mobile. A couple of my friends have phones on this service, and it seems to work seamlessly for them. And that is precisely what I want to get, another thing is, they specialize on prepaid airtime, cause I hate to sign a contract, and I really can't since i'm 15. So i'll be interested in seeing what happens, but you might see a moblog if FIDO doesn't respond to me...